Inverter pool heat pump Altek Pool 17 (IVPCR17)

• Delivery by courier in Kyiv
  We deliver orders in Kyiv with the help of our couriers. Usually, delivery takes from 1 to 3 business days. The cost of delivery depends on the address and weight of the goods.

  Delivery across Ukraine
  For customers from other cities of Ukraine, we offer delivery via Nova Poshta, Ukrposhta and other courier services. The cost and delivery time depends on your location and the delivery service you choose.

The cost of delivery is calculated automatically during the checkout process depending on the delivery service you choose and where you live. For your convenience, delivery to Nova Poshta and Ukrposhta branches is often the most cost-effective.

• Cash on delivery
• Credit card
• Payment by instalments PrivatBank and monobank

We guarantee high product quality and reliability of every product you buy from us. All products are certified and have an official manufacturer's warranty.

Warranty terms:
✅ The warranty period is determined by the manufacturer and can range from 12 to 120 months depending on the product.
✅ The warranty covers factory defects, malfunctions caused by the manufacturer's fault, and other warranty cases.
✅ Free repair or replacement is carried out at official service centres or through our store.
✅ The warranty does not cover: mechanical damage, malfunctions caused by improper operation, power surges or self-repair.

We strive to provide you with quality service and comfortable shopping conditions. If the product does not fit you or has a manufacturing defect, you can return it in accordance with the applicable law.

Return conditions:
✅ The product has not been used and its presentation, packaging, seals and all components have been preserved.
✅ The document confirming the purchase (receipt, invoice, etc.) is saved.
✅ Returns are possible within 14 days from the date of receipt of the goods.
✅ In the event of a manufacturing defect, a refund or exchange is made in accordance with the warranty.

How to make a return?
1️⃣ Contact us in any convenient way and inform us about your desire to return the goods.
2️⃣ Prepare the product, check its completeness and the safety of all accessories.
3️⃣ Send the goods by the chosen method or hand them over in person at our office/warehouse.
4️⃣ Get a refund after checking the goods (up to 7 working days).

If you have any questions about the return, please contact our support team - we are always happy to help!